Quick Answer: How Do I Extend My Buyer Protection On AliExpress?

How do I not get scammed on AliExpress?

10 AliExpress safety tips To avoid getting ScammedWhen was the store opened?The store’s “Buyer Protection” policy.Star Rating and Review – Feedback.Last Purchased and Frequency of Purchase.Contact the seller before you make a purchase.Items with a very low price may be counterfeits.More items…•.

Why can’t I open dispute AliExpress?

For have not received order: 1. Order is shipped within 10 days when the shipping status may not be updated yet. If the tracking information still seems abnormal after 10 days, you may open a dispute. 2.

Do Cancelled orders get refunded?

A canceled order means the customer is never charged. The hold for the sale on their card will disappear after a few days. You can only cancel an order before it ships out – in which case their payment wouldn’t have gone through yet anyway.

What is the return policy for AliExpress?

With AliExpress ‘Free Return’ service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free. If the seller offers Free Return, it will be clearly marked on the item details page as follows: 2.

When can I extend buyer protection on AliExpress?

Extending Purchase Protection is absolutely necessary if:you’re going to open a dispute;you haven’t received the goods by the time the protection period is about to expire.

Can you get your money back from AliExpress?

If you have purchased anything on AliExpress.com, but didn’t receive it within the seller’s guaranteed delivery time, you can get a full refund. … If you buy any product through the site, you are protected if you don’t receive your order on time.

What do I do if I get scammed on AliExpress?

If you still can, open a dispute with the seller that scammed you. You will need to put the reason for why you are opening a dispute. There is an option after a certain amount of time that you can escalate it for the aliexpress team to investigate your dispute.

What happens if I open a dispute on AliExpress?

After submitting the Open Dispute form, the seller has 15 days to respond and try to reach an agreement with you. If no agreement is reached within the 15-day time period, the dispute automatically becomes a claim (see file a claim). Claims are reviewed and mediated by the AliExpress Case Management Team.

Is it OK to order from AliExpress?

Contrary to popular belief, buying from AliExpress is very safe. In fact, it’s probably safer than shopping from Ebay because of their buyer protection program. … You are protected no matter what you buy on the platform as long as you make your purchase directly through AliExpress.

How do I open a dispute on AliExpress after 15 days?

If during the 15 days the claim lasts you haven’t reached an agreement with the seller, you can make a claim. That’s when AliExpress will get involved. To start the process, open your AliExpress account and go to “My Orders” on the homepage. Then click on “Escale Dispute”.

How good is AliExpress buyer protection?

Aliexpress is safe because they have a program called Buyer Protection. They guarantee that if your product doesn’t arrive on-time as described you can get a full refund. … There is nothing you, as the buyer, need to do to have buyer protection. Whenever you buy something on the platform you’re protected.

How long does it take to get a refund back from AliExpress?

one to three weeksOfficially, the refund time is from one to three weeks from the date of closing the order. Usually, the refund is processed within 5-10 days. If you paid for the order via an electronic wallet, you will get your money faster. Processing the funds on the bank cards might take longer time.